Account Manager Assistant (1 Year Contract)

Imagine your future with us! 

At ALS, we encourage you to dream big.  

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. 

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world. 

About the role 

Location: ALS Environmental, Mississauga 

Reports to: Client Services Manager

Classification: CSS1

About the Position:

The Project Manager Assistant will work as a member of the Client Services team in key functions including data verification, data uploads and various other client service activities.

Specific Responsibilities

• Carry out login checks for all files logged in (including verifying account numbers, client contacts, email distribution lists, sample identifications, dates/times, job reference numbers, PO’s, SPO’s, COC attachments, lab products, EDDs, special reporting requirements, etc.);
• Adding/updating login qualifiers and sample integrity observations on work orders;
• LIMS Account Creation, maintenance and coordination of account assignments
• Updating and creating account notes;
• Tracking of lost, missing, archived, or ‘on hold’ samples;
• Assisting with invoicing where required (including invoice corrections, monthly invoicing, etc);
• Prepare/enter client bottle requests for Shipping;
• Prepare and maintain custom electronic chains of custodies and labels for clients
• Miscellaneous filing of client information (e-mails, etc.);
• Maintain and update client account information (i.e. contacts, addresses, locations, etc.);
• Shipping confirmation (i.e. ensure new shipments & return shipments have been sent and/or received);
• Process requests for information;
• Coordinate sublet tests, verifying statuses, entering sublet data, attaching sublet data to final report;
• Data entry for any client provided or field parameters;
• Preparation and coordination of due lists for Project Managers;
• Reviewing the status of data (i.e. rush, recheck, missing, held, etc.);
• Sample Login/Layout/Disposal as required;
• Assist in Sample Reception and Bottle Prep and Shipping as required;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

Required Knowledge, Skills & Abilities

• Excellent customer service skills;
• Positive and energetic outlook;
• Demonstrated time management skills;
• Proven ability to work under pressure;
• Organized, detailed oriented and able to work independently;
• Excellent English communication skills (written and verbal);
• Proficient computer skills – Microsoft Word and Excel.

Required Qualifications

• High school diploma or equivalent;
• Environmental laboratory experience would be an asset;
• Valid unrestricted license for personal vehicle use applicable in the province/territory;
• No major driving violations and no more than two minor violations/incidents.

Physical Demands

• Manual dexterity to perform intricate and/or repetitive tasks;
• Lift up to 30lbs and carry for short distances;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
• You may be exposed to unpleasant odours;

Working at ALS 

Our people are our most valuable asset and drive our success at ALS. 

We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. 

At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work. 

Our benefits include:

• Structured wage increases
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs,
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

About ALS 

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world. 

Everyone matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.  

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, genetic characteristics protected by the law. We invite resumes from all interested parties, including women, Indigenous persons, members of minority groups, and persons living with disabilities. 

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process. 

Note:  benefits vary based on employee status, e.g parttime, casual