Front Desk Agent - Immediate Start

Banff, AB, Canada Req #313
Thursday, March 25, 2021

Take the next step in your career as a Front Desk Agent with Banff Lodging Company.  Our Employee Owned Company operates 13 hotels.  Make the best of your Banff experience with Banff Lodging Company.


This Position Offers:

  • Permanent and full-time work
  • Anniversary Bonus
  • Clean and affordable employee housing
  • Discounts on Spa Services & Product
  • Food & Beverage Discounts
  • Excellent health & wellness programs, including free yoga, discounted or free ski, canoe, and golf passes, and discounted fitness club membership
  • Health & dental benefit eligibility
  • Complimentary hotel stays
  • Free local and subsidized regional bus travel
  • Eligibility to become an Employee Shareholder (that’s right, you can become an owner!)
  • Many other benefits as listed here:


The right candidate embodies the Caribou spirit including:

  • Driven to amaze guests every day
  • Is outgoing and energetic
  • Has a passion for hospitality
  • Professional, accountable, flexible and responsive
  • Is proficient using a computer and maybe even knows how to use a PMS like Maestro
  • Has experience in hospitality, reception or customer service
  • Has excellent English language skills in both written and verbal communication
  • Is able to work a flexible schedule including evenings, weekends and holidays
  • Is fun and enjoys their work


What Will you Be Doing:

  • Answering phone calls, emails and greeting guests as they arrive
  • Processing check-ins and check-outs, reservations, and payments
  • Explaining policies to guests
  • Performing general administrative duties
  • Communicating with other departments and team members
  • Sharing information on points of interest and services in the community
  • Meeting guests needs as requested and at times helping other departments do the same
  • Maintaining the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards
  • Obeying all health and safety policies and procedures and report injuries and hazards immediately
  • Additional duties may be assigned to help meet guest needs

Other details

  • Job Family Hotel FOH
  • Pay Type Hourly
  • Banff, AB, Canada