Front Desk Agent - Immediate Start

Banff, AB, Canada Req #313
Wednesday, June 2, 2021

Our hotels in Banff include the Moose Hotel & Suites, Fox Hotel & Suites, Banff Ptarmigan Inn, Banff Caribou Lodge, Banff Rocky Mountain Resort, Tunnel Mountain Resort, Hidden Ridge Resort, The Dorothy Motel, Rundlestone Lodge, Irwin's Mountain Inn, Red Carpet Inn, The Rocky Mountain Ski Lodge and Pocaterra Inn & Waterslide are located in Canmore.

Your application will be considered for available jobs at all of our Banff locations.

Take the next step in your career as a Front Desk Agent with Banff Lodging Company.  Our Employee Owned Company operates 13 hotels.  Make the best of your Banff experience with Banff Lodging Company.


This Position Offers:

  • Permanent and full-time work
  • Anniversary Bonus
  • Clean and affordable employee housing
  • Discounts on Spa Services & Product
  • Food & Beverage Discounts
  • Excellent health & wellness programs, including free yoga, discounted or free ski, canoe, and golf passes, and discounted fitness club membership
  • Health & dental benefit eligibility
  • Complimentary hotel stays
  • Free local and subsidized regional bus travel
  • Eligibility to become an Employee Shareholder (that’s right, you can become an owner!)
  • Many other benefits as listed here:


The right candidate embodies the Caribou spirit including:

  • Driven to amaze guests every day
  • Is outgoing and energetic
  • Has a passion for hospitality
  • Professional, accountable, flexible and responsive
  • Is proficient using a computer and maybe even knows how to use a PMS like Maestro
  • Has experience in hospitality, reception or customer service
  • Has excellent English language skills in both written and verbal communication
  • Is able to work a flexible schedule including evenings, weekends and holidays
  • Is fun and enjoys their work


What Will you Be Doing:

  • Answering phone calls, emails and greeting guests as they arrive
  • Processing check-ins and check-outs, reservations, and payments
  • Explaining policies to guests
  • Performing general administrative duties
  • Communicating with other departments and team members
  • Sharing information on points of interest and services in the community
  • Meeting guests needs as requested and at times helping other departments do the same
  • Maintaining the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards
  • Obeying all health and safety policies and procedures and report injuries and hazards immediately
  • Additional duties may be assigned to help meet guest needs
We're really glad that you are interested in this job and we look forward to reviewing your application. We appreciate all of the applications that we receive, and we will contact qualified candidates as soon as possible.

You can learn more about our great Employee Benefits & Perks and what it means to work with an Employee-Owned company here.

Other details

  • Job Family Hotel FOH
  • Pay Type Hourly
  • Banff, AB, Canada