Food & Beverage Supervisor - Terrapin Cafe

Marriott Fallsview, 6740 Fallsview Boulevard, Niagara Falls, Ontario, Canada Req #585
Monday, June 7, 2021

Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come!  We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

Food & Beverage Supervisor Responsibilities: 

  • Oversee daily department operation, including start of shift briefings, section assignments, bill discrepancies and end of shift cash remittances
  • Greet and welcome guests to the dining room and ensure their experience is positive
  • Ensure that service standards are being met by the front of house service associates in all food & beverage areas
  • Serve as an individual contributor and department role model by performing technical or functional job duties such as serving or clearing tables, taking orders, etc.
  • Work with the leadership team to ensure that associates are trained and clearly understand their job roles, responsibilities, and performance expectations
  • Address guest concerns, requests, or issues
  • Provide constructive feedback to associates to help them develop their skills
  • Collaborate with F&B Operations Manager to develop and carry-out ideas and procedures to continuously improve department performance and GSS scores
  • Ensure that department goals are communicated, understood, and met by associates
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently
  • Coach and counsel associates on work related concerns and issues to ensure satisfaction and productivity
  • Assist in preparing and presenting performance management documentation to associates
  • Assist in preparing work schedules and payroll, reconciling of gratuities of associates ensuring accuracy, adjustments and distribution
  • Other duties as assigned

What you'll need as a Food & Beverage Supervisor: 
       Experience: 2+ years' restaurant supervisory experience 
       Certification: Smart Serve 

Other qualifications:

  • Working knowledge of computerized Point of Sales systems 
  • Excellent organizational and time management skills as well as the ability to work effectively under pressure
  • Must be able to work all shifts including weekends and holidays.
To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical.   If you would like to receive information in another format or other communications supports please send an email to or by telephone at 905-374-4446 extension 4850.

Other details

  • Pay Type Hourly
  • Marriott Fallsview, 6740 Fallsview Boulevard, Niagara Falls, Ontario, Canada