Order Picking Supervisor

Calgary, AB, Canada Req #133
Thursday, July 15, 2021

Who We Are:

Fresh Prep is a revolutionary meal kit delivery service headquartered in Vancouver, BC. We help people throughout the Greater Vancouver and Calgary areas to make world-class dinners with fresh, pre-cut and pre-portioned ingredients along with an extended menu of over 100 add-ons from local suppliers delivered weekly to your door.


From sourcing quality local goods, to delivering in reusable, recyclable and compostable packaging, we believe it’s possible to make convenient eating healthy and sustainable for the community we live in.


In the past few years, we have collected first place awards for The Georgia Straight’s Golden Plates (2019 and 2020) in addition to winning the 23rd and 24th Annual Best of Vancouver award for Best Meal Kit Service as voted by readers (2018 and 2019). Fresh Prep also placed on the Canadian Business and Maclean’s Magazine STARTUP LIST 2020 as a high-growth Canadian startup.

Who You Are:

  • Multi-Tasking Hero. You can work in a sometimes hectic workspace without getting flustered or losing your helpful personality.
  • Collaborative Team Player: You are motivated by collaborative team task achievement and driving a results-oriented culture.
  • Strong Communicator: Your verbal and written communication skills allow you to get results across easily and quickly, in a friendly and professional manner.
  • Adaptable: You thrive in a changing environment and are able to pivot direction easily.
  • Open: You are open to constructive feedback, but aren’t afraid to let your opinions be known. You approach the problem at hand from a strategic and empathetic point of view.

What You'll Be Doing:

You will be responsible for supervising a variety of positions within the Order Picking department, which includes Leads, Supports and Associates.

As a People Leader, you will:
    • Ensure roles and responsibilities are clearly defined
    • Make sure performance expectations are well understood and adhered to
    • Mentor Lead Hands, Runners and Production Associates
    • Ensure effective training programs are in place
    • Manage employee feedback constructively

  • You will be accountable for budget and KPI alignment for the order picking department.  You will also facilitate initiatives to improve year over year budget (labour) and KPI (on time and in full) performance.
  • You will be responsible for the planning of order picking activities, including labour scheduling, materials availability, drive process improvement projects and contingency planning.
  • You will be responsible for other operational aspects including ensuring that food safety and GMP’s are consistently being adhered to; company SOP’s and policies are followed; and regulatory requirements are being met.
  • You will conduct incident investigations and facilitate corrective actions.  You will also be responsible for confirming corrective actions are effective, followed through and are sustained.  
  • You are proficient in using excel.
  • You are passionate about cleanliness and organization of production facilities.

What We Are Looking For:

  • 3 years of experience supervising productivity, efficiency, and process improvement is required.
  • 2 years experience grooming direct reports, promoting key players, and conducting employee performance management is required.
  • 2 years experience liaising with purchasing, production, quality assurance and human resource departments is required.
  • Lean Manufacturing and/or Six Sigma experience is strongly preferred.

What You Can Expect:

  • An inclusive, fun workplace filled with fantastic colleagues. We’re a certified B-Corporation and our team is passionate about making a positive difference (and also about food!)
  • Competitive pay and bonuses, as well as the opportunity to participate in our Employee Stock Option Plan.
  • Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibit discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!

Other details

  • Pay Type Salary
  • Calgary, AB, Canada