Operator Supervisor

Vancouver, BC, Canada Req #170
Tuesday, August 31, 2021

Who We Are

Fresh Prep is Vancouver’s homegrown meal kit delivery service. We help people throughout B.C. make world-class dinners with fresh, pre-cut and pre-portioned ingredients along with an extended menu of over 100 add-ons from local suppliers delivered weekly to your door.

From sourcing quality local goods, to delivering in reusable, recyclable and compostable packaging, we believe it’s possible to make convenient eating healthy and sustainable for the community we live in.

In the past few years, we have collected first place awards for The Georgia Straight’s Golden Plates (2019 and 2020) in addition to winning the 23rd and 24th Annual Best of Vancouver award for Best Meal Kit Service as voted by readers (2018 and 2019). Fresh Prep also placed on the Canadian Business and Maclean’s Magazine STARTUP LIST 2020 as a high-growth Canadian startup.

Who You Are


  • Packaging Machine Experience. You have experience supervising staff that operate packaging machines.

  • Collaborative Team Player.You are motivated by collaborative team task achievement and driving a results-oriented culture.

  • Strong communicator.Your verbal and written communication skills allow you to get results across easily and quickly, in a friendly and professional manner.

  • Adaptable.You thrive in a changing environment and are able to pivot direction easily.

  • Open.You are open to constructive feedback, but aren’t afraid to let your opinions be known. You approach the problem at hand from a strategic and empathetic point of view.


What You'll Be Doing


  • You will be responsible for the ingredient packaging department, which consists of 10+ hourly operators.

  • As a People Leader, you will ensure roles and responsibilities are clearly defined; performance expectations are well understood and adhered to; mentor Lead Hands, and Operator Staff through clear instruction, guidance and support; ensure effective training programs are in place; and manage employee feedback constructively.

  • You will be responsible for overseeing staff scheduling and management of ingredient inventory requests.

  • You will be accountable for meeting production, quality and health & safety targets.

  • You will conduct incident investigations and facilitate corrective actions. You will also be responsible for confirming corrective actions are effective, followed through and are sustained.

  • You are passionate about general cleanliness, tidiness, and organization of the production facility.


What We Are Looking For


  • 2 years of experience supervising productivity, efficiency, and process improvement in a manufacturing setting. Food manufacturing is preferred but not required.

  • 2 years experience liaising with maintenance, engineering, purchasing, production, quality assurance and human resource departments.

  • 2 years experience promoting key players, grooming direct reports and conducting employee performance management.

  • Automated processing, production and/or packaging line experience preferred.

  • Management of a production system utilizing Overall Equipment Effectiveness (OEE) metrics an asset.

  • Lean Manufacturing and/or Six Sigma experience is considered an asset.

  • Strong knowledge of preventative maintenance and standardized sanitation operating procedures is an asset.


What You Can Expect


  • An inclusive, fun workplace filled with fantastic colleagues. We’re a certified B-Corporation and our team is passionate about making a positive difference (and also about food!)

  • Competitive pay and bonuses.

  • Extended benefits (including medical, dental, and life-insurance) after 90 days of successful employment.

  • Free food! A Fresh Prep meal plan for 2 meals per week and sample meals from our test kitchen at our HQ!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibit discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!

Other details

  • Pay Type Salary
  • Vancouver, BC, Canada