Customer Success Representative

Calgary, AB, Canada Req #171
Wednesday, September 1, 2021

Who We Are

Fresh Prep is Vancouver’s homegrown meal kit delivery service. We help people throughout B.C. make world-class dinners with fresh, pre-cut and pre-portioned ingredients along with an extended menu of over 100 add-ons from local suppliers delivered weekly to your door.

From sourcing quality local goods, to delivering in reusable, recyclable and compostable packaging, we believe it’s possible to make convenient eating healthy and sustainable for the community we live in.

In the past few years, we have collected first place awards for The Georgia Straight’s Golden Plates (2019 and 2020) in addition to winning the 23rd and 24th Annual Best of Vancouver award for Best Meal Kit Service as voted by readers (2018 and 2019). Fresh Prep also placed on the Canadian Business and Maclean’s Magazine STARTUP LIST 2020 as a high-growth Canadian startup.

Who You Are
 

We are looking for a candidate who can work full-time with a flexible schedule based on operating hours. Our ideal candidate will exhibit the following traits:

  • Positive Attitude.You approach work in a cheery and optimistic way.

  • Reliable & Dependable. You like to see a job well done and will ensure that things are done the “right” way. You show up for all scheduled shifts on time and ready to work.

  • Self Starter. You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables.

  • Multi-Tasking Hero.You can work in a sometimes hectic workspace without getting flustered or losing your helpful personality.

What You'll Be Doing

  • You will be the go-to person for all of our clients’ needs - from facilitating support requests to educating our clients about our product. You are an expert in all things Fresh Prep.

  • You will create and maintain relationships with our clients via email, phone, text, and various social media channels. Our primary channel of communication is through email.

  • You will foster a community of online and offline Fresh Prep advocates.

What We Are Looking For

  • You are articulate. You have strong written, verbal and interpersonal skills. Even better, you practice empathy in all spheres.

  • You will be happy to eloquently respond to at least 50 emails per day as well as taking calls from customers. Some of these emails will take only a few seconds to respond to while others may take longer for the perfect personal touch.

  • You understand the importance of details. You don’t sweat the small stuff and thrive in a fast-paced and ever-changing environment, yet you have a keen ability to recognize nuance.

  • You have experience with customer service, meeting sales targets and are excited to facilitate the ultimate customer experience.

  • You are team-oriented. You understand the importance of a positive attitude, you are always seeking personal and professional growth and you are always there to lend a hand.

  • Happy to work afternoon and evening shifts as required.

  • Able to type at a minimum of 50 words per minute with 100% accuracy.

What You Can Expect

  • An inclusive, fun workplace filled with fantastic colleagues. We’re a certified B-Corporation and our team is passionate about making a positive difference (and also about food!)

  • The ability to work from home or from our HQ located in beautiful East Vancouver

  • Competitive pay and bonuses, as well as the opportunity to participate in our Employee Stock Option Plan.

  • Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment.

  • Free food! A Fresh Prep meal plan for 2 meals per week and sample meals from our test kitchen at our HQ!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.

Fresh Prep is an Equal Opportunity Employer (EOE) and prohibit discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!


Other details

  • Pay Type Salary
  • Calgary, AB, Canada