Inside Sales Manager

Cambridge, ON, Canada Req #310
Monday, March 8, 2021

About Us

Focused on leading the transition to a sustainable future, Glen Dimplex Americas is enhancing the moments that matter in life with a commitment to delivering the best design and efficiency in the areas of temperature control and comfort creation. With operation throughout North America the success of the Glen Dimplex Americas organization is a testament to the strength of our people and investment in innovation and technology.

Our portfolio of industry recognized brands includes Dimplex, Cadet and Faber. Together these brands provide complete product offerings in the residential and commercial comfort categories, ranging from electric heaters, to fireplaces and controls.

Glen Dimplex Americas is a division of the Glen Dimplex Group - the world's largest manufacturer of electrical heating, which holds significant global market positions in domestic appliances, heating, cooling, ventilation, and renewable energy solutions. Headquartered in Dublin, Ireland the Glen Dimplex Group privately owns over 40 brands with operations in 80 countries.

Job Duties:

Working closely with VP of Sales to help execute corporate strategies across all channels
Working alongside our National Sales Managers & Strategic Account Managers, ensuring sales plans are coordinates customer contracts, renewals and new account set ups Working cross functionally with departments such as Marketing to launch eblasts and product with PIM/Portals, Finance for RMA/customer credits, and with Supply/Logistics for customer shipments.
Manages Inside Sales Account Specialist and Sales Enablement Specialists setting clear targets, goals and expectations
Ensuring customer service levels (SLAs) are being met/exceeded
Manage a portfolio of accounts to achieve long-term success 
Develop positive relationships with clients 
Act as the point of contact and handle customers’ individual needs 
Resolve conflicts and provide solutions to customers in a timely manner 
Supervise Inside Sales Specialists to ensure sales increase 
Report on the status of accounts and transactions 
Set and track sales account targets, aligned with company objectives 
Leverage CRM & ERP system to update customer orders/inquiries
Monitor sales metrics (e.g. weekly & monthly sales results against target) 
Suggest actions to improve sales performance and identify opportunities for growth
Train Inside Sales Specialist on best selling tactics & customer service response

Qualifications/Skills Required:

5 years’ experience in an Inside Sales Management role, preferably within a similar industry.
Demonstrated ability to drive team performance within a customer-centric sales environment
Adaptability within a fast-paced, changing work environment
Experience working with CRM (SAP)
Demonstrated leadership abilities and team building skills
Proven track record to coach and motivate a team
Strong Interpersonal and Communication Skills

How to Apply

Our team members include people like you: enthusiastic, innovative, motivated and creative. If you are interested in joining our team or learning more about this opportunity, please apply now.  Glen Dimplex Americas offers a competitive total rewards package, and we are continually striving to attract and retain the best talent available, building ongoing success for both our organization and our employees!

Glen Dimplex Americas is committed to fair and accessible employment practices.

We thank all applicants for their interest in Glen Dimplex Americas, however, only those selected for an interview will be contacted.

Other details

  • Pay Type Salary
  • Job Start Date Monday, March 29, 2021
  • Cambridge, ON, Canada