Solution Lead

Waterloo, ON, Canada Req #97
Wednesday, July 7, 2021

With over 145 years of property & casualty insurance experience, Heartland Farm Mutual strives to be the Best Farm Mutual. Heartland offers automobile, property and farm insurance to more than 50,000 people in Ontario. We are courageous. Our team is talented and dedicated, challenging the norm and striving to be better every day. People come first at Heartland. As a result, our focus is on relationships. It’s all about delivering a genuine customer experience. We have a team of solution–oriented problem solvers providing expertise on our home, farm, commercial and auto products. We are currently recruiting for the role of:

What you will do…
Research possible initiatives, documenting the Business Case and expected benefits of changing systems/processes, or the creation of new ones. 
Using knowledge of the Property & Casualty Insurance industry Products, Rating, Underwriting & Claims processes, and Business Systems Applications, be responsible for developing solution designs and implementation options (Technology and Process).
Elicitation and documentation of business requirements. This includes detailed process mapping, documenting use cases, wireframes for User Interface design, User Experience design, data mapping, and data analysis. 
Support the technical leads to ensure the technical design meets the business needs.
Responsible for Implementation tasks including planning, execution of the deliverables in to production and addressing post-implementation issues during the warranty period. This will necessitate working outside of standard office hours. 
Process Analysis. This includes documentation of current processes, analysis to determine efficiency and efficacy gaps, and creation of future state processes. 
Quality Assurance testing of implementations including the creation of the test strategy and test cases, execution of the testing plan, and defect management. 
Project management by coordinating meetings, tracking project process, providing status updates and communications to project stakeholders. 
Provide a process for monitoring changes once implemented.

What you will bring…
5 years’ experience as a Business Systems Analyst.
3-5 years’ experience working in the Property & Casualty Insurance Industry in any of the following capacities: Broker/Agent, Underwriting, Claims or Finance.
Quality Assurance, Process Analysis and/or Project Management skills and knowledge.
Proven ability to create and deliver insurance solutions.
Critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
Experience in both Agile and Waterfall project environments.
Strong communication and negotiation skills.

What we offer…
A company that truly values integrity, respect, professionalism, transparency, forward thinking, community and environment.
Ongoing skills development with subsidies for tuition and professional accreditation.
A defined Incentive Plan where commitment to excellence is financially rewarded.

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank you for your interest in Heartland Farm Mutual, however, only those selected for an interview will be contacted. (Only qualified candidates please. No agencies.)

A Place Where YOU Can Make a Difference!  Proudly Canadian.  Mutually Owned.

Other details

  • Job Family IT
  • Pay Type Salary
  • Waterloo, ON, Canada