Accounts Receivable Specialist

Monroe, Main, 14224 167 Ave SE, Monroe, Washington, United States of America Req #54
Friday, May 14, 2021
As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.

Organizational Summary:

 

Factors Group of Nutritional Companies Inc. is a leading manufacturer of nutritional supplements and other health-building products. We are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative and sustainable manner.

 

 

Job Summary:

The Accounts Receivable Specialist assists the Credit Manager and team in collecting money owed on customer accounts, reconciling customer accounts and answering questions for internal and external customers, while taking into consideration the company’s commitment to our seven Core Values such as Sustainability (people, the planet, and profit) in the planning and implementation of all actions related to the area of responsibility.

 

Job Description:

  • Reconciling Accounts Receivable accounts including: investigating customer claims, issuing and applying credits, and performing collections
  • Assessing the risk level and credit worthiness of customers, based on past history, credit reports, as well as identifying trouble signs and concerns through conversation
  • Working with international customers and payment securities such as Letter of Credit and Documentary Collections
  • Asking appropriate questions in order to gain insight and understanding of a customer’s financial situation, true intent and overall character
  • Analyzing the documents given, references and credit reports, ensuring proper securities are obtained for establishing Payment Terms and Credit Limits for new accounts
  • Answering questions via phone and email regarding customer accounts and resolving any problems or issues with customers
  • Running reports and analyzing for accuracy
  • Processing billings, invoices and credit notes
  • Reviewing and processing promotional credits, ensuring compliance with policy and agreements
  • Posting payments to customer accounts
  • Communicating with various departments to facilitate the smooth processing of customer orders and credits
  • Working with highly sensitive information regarding credit card processing and customer credit information

 

Requirements:

Technical

  • 2 year Financial Management or Accounting diploma or equivalent
  • High proficiency with Microsoft Word and Excel
  • High proficiency both with written and spoken English
  • Strong business and technical writing an asset
  • Knowledge of Syspro or similar accounting software an asset
  • Proficiency both with written and spoken French an asset
  • Customer service and collection experience an asset

Attributes


  • Strong work ethic with proven ability to multi task
  • High attention to detail with a commitment to accuracy
  • Strong customer service skills
  • Able to work well with a team
  • Highly self-motivated 
This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!

Other details

  • Pay Type Hourly
  • Monroe, Main, 14224 167 Ave SE, Monroe, Washington, United States of America